Installing the browser certificate

The installation of the browser certificate for Collaboration Hub is one possibility to give users read access to all diagrams that have been published to Collaboration Hub. Users have also the possibility to leave comments for these diagrams. If you need such a certificate, please contact your workspace administrator.

If you are a modeler and grant access to a diagram with the Invite anyone for feedback function, these users do not need any certificates. In this case, you send only a link to the comment view, which contains an authentication key.

This section explains how to download and install the certificate on different operating systems and browsers for access to Collaboration Hub.


When using the SaaS version, this feature is available through the purchase of Collaboration Hub licenses.

Information for workspace administrators

  • Installation for all common browsers

    Except for Firefox, all common browsers use the central certificate storage of their corresponding operating system to manage certificates, therefore you only need to install the certificate on your system instead of your browser. Even though most browsers also have a separate certificate management, we recommend to install certificates in the operating system based certificate storage.

Getting the required certificate and password

In any case, you will need the certificate file (signavio-'YourOrganization'.p12) and the certificate password to install a certificate. There are two different possibilities for this purpose:

  • If you are logged into the workspace, click in the Explorer under Setup the menu entry Manage Collaboration Hub authentication. The management dialog opens. Click Download certificate.

    You can download the certificate via the corresponding option in the dialog.
  • If you have received an email with the certificate, you can use the attached certificate.

Central installation in Windows or MacOS

The central installation of certificates for Windows as of XP and MacOS is executed as follows:

  1. Open the certificate file (typically with the following naming convention: signavio-'YourOrganisation'.p12) that you have downloaded or received from your workspace administrator. The certificate installation wizard will lead you through the following steps.

  2. After successful installation, you can access Collaboration Hub via the URL (European Server), respectively (US server). Depending on the browser you use, the system will display a dialog in which you need to confirm the use of the installed certificate.

  3. Confirm the action to get to Collaboration Hub.


    If you are logged in as modeler in Signavio Process Manager, you will be directed to Collaboration Hub as a logged-in user.

Installing a certificate in Firefox or Chrome

According to IT policies in your organization, you may need administrator privileges to execute this task. The installation processes in Chrome and Firefox are similar.

  1. In both browsers, click the menu button top right, then click Settings.

  2. Depending on the browser, perform the following steps:


    • Click Advanced options to extend the menu.
    • Open the Manage certificates dialog by clicking the corresponding option under HTTP/SSL


    • Click Advanced at the bottom of the navigation panel on the left, switch to the tab Certificates.
    • Click View certificates, then go to the tab Personal.
  3. In both browsers, click Import and then choose the corresponding certificate file.

  4. Enter the certificate password. If the browser has a master password, you may have to enter it as well to confirm.

  5. Confirm by clicking Ok. The certificate is now installed.

  6. You can now access Collaboration Hub via (European Server), (US server) or (Australian server). Depending on the browser you use, the system will display a dialog, in which you need to confirm the use of the installed certificate.


    If another Signavio user is logged in as modeler in your browser, you will be directed to Collaboration Hub as a logged-in user.

Trusted sites (Windows)

If you add the web address of Collaboration Hub to the trusted sites, you will no longer be asked to confirm the installed certificate every time you want to access Collaboration Hub.


The concept of trusted sites only exists in Windows for the browsers Internet Explorer, Edge and Chrome, who all use the settings of the operating system.

In Firefox there is also a method to turn off the confirmation before the use of the certificate. For more information, see

To add a site to the trusted sites, proceed as follows:

  1. Open the Windows Settings.
  2. Choose Internet options. You can also use the search field on the Settings site. The dialog Internet options opens.
  3. Go to the tab Privacy.
  4. Click Sites.
  5. Copy-paste Collaboration Hub URL - (European server), (US server) or (Australian server) - into the form field.
  6. Click Allow and confirm with OK. Collaboration Hub website is now added to the trusted sites on Chrome, Internet Explorer and/or Edge.

Installation on iPad

You can use Signavio also on mobile devices such as the iPad, for example. Collaboration Hub is an is easy-to-use application that is particularly suitable for mobile use.

If the Collaboration Hub certificate is installed on the iPad, it can be used without login.

  1. First, you need the certificate with password. In the chapter Getting required certificate and password you can read how to get.
  2. As soon as you open the certificate, the Profile Manager of your iPad automatically opens.
  3. Now, follow the instructions of the Profile Manager to install the certificate.